MY EXPERIENCE
Retail & Technology
SENIOR APPLICATION CONSULTANT
2020 - Current
Aptos Retail
Subject Matter Expert and Configuration Specialist for Aptos ONE cloud implementations. Responsible for effectively managing client relationships and using my extensive retail domain knowledge to advise clients on best practice for POS cloud-native solution design.
Core Competencies
Customer Success; Gather client requirements, design solutions using best practice, and creating/updating documentation
Technical Consultant; Configure, test, deliver, and upgrade API solutions for clients
Voice of Customer; Collaborate with Product Management for future product design
QA Support; Identify and resolve technical and functional issues
PROJECT MANAGER & CONSULTANT
2015 - 2019
Logic Information Systems
Subject Matter Expert, Functional Lead and Project Manager for Oracle Xstore POS implementations. Experience in Software Development Life Cycle and Agile Methodology. Responsible for managing client relationships as well as executing requirements gathering, business analysis, design, functional specifications and quality assurance. Average project budget is $1 million with average team size of 12 people both on-shore and off-shore.
Core Competencies
Customer Success; Improvement alignment with CIOs, Engagement Managers, and Project Leads on project status, risks, issues, and immediate action items through clear and direct communication
Project Management; Driving results through monitoring project roadmaps, tracking milestones, documenting decisions, following up on open items, and identifying process improvements
Leadership; Providing cross-functional leadership through frequent communication with development, infrastructure, business, and leadership teams in order to mitigate difficult situations or resolve issues quickly
Awarded the ‘Principle-Led Consultant’ for Logic Commerce in 2017
Promoted to Level 3 Consultant in 2018
ONLINE PROGRAM MANAGER
2014 - 2015
PartyCity.com
Responsible for initiating and managing multiple site merchandising projects from inception to deployment for Sports and Theme Party categories. Overall sales $6 million.
Core Competencies
Sales/Website analysis; Provided internal leadership with business insight for Sports/Theme party categories using Adobe Omniture Analytic
Revenue driver; Drove product sales, views, and conversion rates for Super Bowl/NFL products during football season by introducing sports team kits as value-added product
Team development; Supervised and promoted an Assistant Online Program Manager who executed merchandising projects
ECOMMERCE & STORES BUYER
2005 - 2013
Nordstrom
Created actionable insight through sales analysis, identified emerging trends, and built strong relationships with internal and external partners. Overall sales $10 million.
Core Competencies
Marketing campaigns; Concept development with Site Merchandising Manager for website landing pages; executed partner-branded landing pages and programs that supported the Merchant vision and drove product sales, product views and conversion rates
Content Management; Transformed knowledge of target customer, store feedback, and data analysis into a strategic approach for future online assortments
Client Relationships; Established exceptional partnerships with external partners/vendors to build compelling online-only product strategy with sales resulting in profitable business growth
Leadership Collaboration; Connected with Vice Presidents, Store Managers, and Corporate Buyers in order to get the right people and the right assortment at each store in the region
Team Relationships; Excelled among peers in building relationships with Department Managers on how to maximize department specific selling skills with their teams and execute the merchandising strategy in store
Sales analysis; Performed daily ad-hoc data analysis for short and long-term strategies
Process improvement; Piloted simplified communication system between the stores and Kidswear merchants, later adopted by entire division
EDUCATION
What I’ve Learned
OHIO UNIVERSITY
August 1997 - June 2001
Bachelors of Business Adminstration
Major: Marketing
Minor: Retail Merchandising
UNIVERSITY OF CALIFORNIA BERKELEY EXTENSION
August 2014 - October 2014
Continuing Education Class
Focus: Intro to Marketing
ORACLE MICROS TRAINING
February 2015 - May 2016
Oracle Retail Xstore POS (ORXPOS) Business Analysis Training
Oracle Retail Customer Engagement (ORCE) Functional & Technical Training
Oracle Retail Order Broker (OROB) Boot Camp
Oracle Micros Order Management System Functional Boot Camp